Self-Service Portal
Created internal tools that let employees solve their own IT problems. Password resets, software requests, and common fixes—no ticket required.
The Challenge
IT was drowning in repetitive tickets. Password resets, software requests, and simple fixes consumed hours of support time daily.
The Approach
Built an internal web portal that empowers employees to handle common IT tasks themselves, with proper guardrails and audit logging.
The Outcome
Reduced ticket volume by 40%. Employees get instant resolution instead of waiting for IT response.
Key Details
- Integrated with Okta for secure self-service password resets
- Built software request system with automated approval workflows
- Created guided troubleshooting for common issues
- Added audit logging for security and compliance